|Tips to protect your identity, your funds and accounts.|
- DESTROY or securely file old bank statements, credit card bills, utility bills or other account documents. This will foil criminals who rummage through garbage bins looking for personal data they can use to commit identity fraud and other offences in your name.
- GUARD your mail from theft by securing your letterbox. Criminals value your mail and will use it to commit fraud with your accounts or open loans or take out credit in your name.
- VERIFY the identity of those whom you give personal information—ALWAYS. If you are asked to reveal personal details, ask questions about the security of the information and don't give it out over the phone or internet unless you know exactly who or what organisation you are dealing with.
- MINIMISE your identification and the number of cards you carry in your wallet down to what you actually need.
- CHECK your statements to make sure there are no unauthorised transactions—this may be the first sign someone has stolen your identity.
- CONTACT us immediately if you think someone has gained access to your online account, telephone banking account or credit card details, so we can suspend your account.
- BE SUSPICIOUS of any email that tries to solicit personal ID information from you. We will never ask for account and personal information in an email so you know any email that does so will be fake.
- NEVER contact us using details that appear in any unsolicited email – they will be fake and lead to a scammer.
- ALWAYS tell us about any suspicious communication you receive. It will help law enforcement to track down the criminals.
- LIMIT your loss and liability by taking swift action. You may be able prevent loss all together.
|Types of Fraud|
|Phishing – Scammers use 'phishing' emails to trick you into giving away personal information. Most phishing emails look genuine and contain links to dummy websites asking you to enter your account details including credit card numbers and PINs. There are some tell-tale signs that give away phishing, such as spelling your name incorrectly, spelling or grammar mistakes in general, and asking you to ‘verify’ your account by clicking on a link. It is important to note that financial institutions will never ask to verify details in this way and you should contact your financial institution should you receive a phishing email.|
|Card Skimming – Skimming is the process in which a scammer copies the information contained in the magnetic strip on your credit card. This information can be used to create a fake card containing your details. Fraudsters can then access your funds by visiting their local ATM. The best way to avoid this occurring is to always keep control of your card (you swipe the card yourself), and ensure no one is watching you enter your PIN when using an ATM or EFTPOS machine. Also check ATMs for any unusual devices, especially where the card is inserted.|
|Identity Theft – Identity theft is designed to use your personal details for financial fraud. By stealing your information through various means, fraudsters can apply for credit and wrack up debt under your name. Even if they are declined, credit applications show up on your credit file. Your details can be stolen through discarded bills in your rubbish bins, unsecured mail boxes, information posted on social networking websites, cards in your wallet or information stored on your computer.|
|Internet Banking Fraud – To prevent fraudsters from accessing your internet banking, you should takes steps to ensure your computer is protected. These include purchasing reputable firewall and anti-virus software, choosing a strong password for your login, never leaving your computer unattended when you are logged into Internet Banking and always exiting through the “Logout” button in the top right hand of the page.|
|If you are unsure about any of the above tips, please contact us.|
|Take a look at these great Fraud Prevention videos - Courtesy of Queensland Police...|